One of the best things about using such a reputable site like Bet365 for all your gambling needs is that you know that for the vast majority of the time, you will be able to enjoy the vast array of games, bets, bingo, poker and more available on the Bet365 platform without any problems whatsoever.
Indeed, part of Bet365’s continued appeal, and why they are the largest online bookmaker in the world with over 14 million customers worldwide, is the fact that so many users have a trouble-free experience with the company.
However, it is unreasonable to expect that for every customer and every bet or wager made, that everything will go to plan and while the number of transactions or problems people experience with the site are very, very small, it is important to recognise that at times, customers could hit some problems.
Therefore, one of the key things a site has to do, is ensure that they have clear processes you can follow in order to resolve these issues as promptly as possible.
So how does this work at Bet365? Let’s find out.
But first, if you’d like to join Bet365’s growing band UK players, follow the link to learn more about the Bet365 no deposit bonus that matches up to the type of games you wish to play, or bets you wish to make.
Follow the same process across all Bet365 sites
Before we outline the process of how to deal with a problem you encounter on a Bet365 site, it is important to note here that the process of dealing with the problem is generally the same, regardless of what Bet365 site you are using.
Of course, your particular issue will be different if you are playing Bet365 Poker, compared to someone who has a problem with a bet they have made on Bet365 Sports, but to all intents and purposes, how you go about resolving either of these problems, or any other problem on any other Bet365 affiliated site, is uniform across the sites.
Dealing with a problem on Bet365 is a very simple three-step process:
Step 1 – Identify your issue
In order for Bet365 to be able to help you most effectively, it is important that you gather together as much information about the issue that you encountered. That means making note of any information you feel Bet365 may need to investigate the problem.
So, for example, if you had a problem playing a particular slot game, note down the time of the incident, what game you were playing, what you were wagering and exactly what happened.
If, on the other hand, the problem was with a bet you made, note down the unique Bet ID and Bet365 will be able to investigate these issues for you much more easily.
Sometimes, the issue may not be with a Bet365 product. In Poker, for example, you may have had an issue with a player in a chat room. Again the process of gathering together the information (game ID number for example) will help Bet365 resolve the situation.
Once you have clearly identified the issue you had and have gathered as much information as you can about it, then take the next step.
Step 2 – Check the “Help” section relevant to your particular Bet365 site
The next big step you can take is to have a look at Bet365’s extensive Help section. This is accessed by clicking on the Services tab on the right hand side of the screen and from the drop down list that appears, click on the Help tab.
When the help tab loads up, there are basically two separate ways of sorting through the vast number of helpful documents in this section of the site and these are identified by the upper tabs (white writing on a green background) and lower tabs (green writing on a white background).
The upper tabs refer to issues regarding payments, technical issues, rules, responsible gambling and frequently asked questions. The lower tabs are dependent upon which of the upper tabs you have selected and you can use these to further refine your selection.
If you have an issue with an In Play betting or Financials parts of the site, then this would come under the remit of Bet365 Sports.
Identify which of the upper tabs most likely to deal with your complaint and click on it. For most enquiries FAQ is always a good place to start.
Let’s say for example your issue is that you have forgotten your password to your account – a common enough issue for people. If you click on the FAQ section you will see that there is a subheading detailing exactly what to do in this situation.
You can then follow these steps to resolve your problem and you don’t need to escalate the problem with Bet365 any further.
Many of the most common problems are dealt with in the help section, however if you find that you cannot resolve your issue here, or you feel your problem needs urgent attention, then you are moving onto Step 3 in the process and contacting Bet365 directly.
Step 3 – Contact the company
If you haven’t been able to resolve your issue using the Help menu, then it is time to seek some help from the team at Bet365. You have a large number of options to contact the site and how you choose to do that is entirely up to you. However, I would suggest if it is an urgent matter, to do with account security, cash deposits or withdrawals or fraudulent use of your account, then you use the most immediate form of contact you can.
If you want to speak to somebody immediately, you can either use the online chat facility, or telephone customer services on freephone numbers 08000 288 365 or 0800 7810 365.
Alternatively, you can email your query to the company at [email protected],com (although if you are not in England, the suffix after support may change). You can also send a web message (similar to a text message) to the company detailing your issue.
Finally, you can mail them a letter to Customer Services, bet365, Hillside, Festival Way, Stoke-on-Trent, Staffordshire, ST1 5SH England.
How quickly Bet365 will respond will depend on how well you’ve described the problem, how easy it is to resolve and of course, how you chose to contact them.
The great news is that once Bet365 have your issue in hand, their trained team of customer support officials will work tirelessly to ensure that your problem is resolved as expediently as possible and to your full satisfaction.