What is a gambling relapse?

A gambling relapse occurs when someone who has stopped gambling starts again. This can happen after days, months or even years of abstinence. It doesn't mean you've failed. It's simply a sign that something needs to adjust in your recovery.

Why do gambling relapses happen?

Gambling relapses often happen due to triggers like stress, financial pressure or even boredom. Emotional highs and lows can also make you vulnerable. Without strong coping mechanisms in place, the urge to gamble can feel overwhelming. So recognising your triggers is the first step to managing them.

Does a relapse mean I\'m back to square one?

Absolutely not. A relapse doesn't erase the progress you've made. Think of it as a temporary setback, not a permanent failure. A lot of people experience gambling relapses before settling into long-term recovery. Instead, use this experience to identify what went wrong and adjust your strategy moving forward.

What should I do after a gambling relapse?

The most important thing you can do is take immediate action. Here are some key steps you need to take: Acknowledge the relapse: Be honest with yourself and accept what happened Identify the triggers: Reflect on what led to the relapse Seek support: Talk to a trusted friend, family member or professional Review your recovery plan: Adjust it to include new strategies or tools Limit gambling access: Self-exclude or block gambling websites if you haven't already done so And always remember that recovery is a journey . Every step you take, even after gambling relapses, brings you closer to success.

How can I prevent more gambling relapses?

Prevention starts with understanding your vulnerabilities. As we were saying before, make sure you recognise your triggers. Write them down and plan how to avoid or handle them. Building a support network by surrounding yourself with people who encourage your recovery is going to be very helpful. And make sure you stay busy. Engage in hobbies, exercise and volunteer work to fill your time. We've also touched on blocking tools, which are apps or software that can prevent access to gambling sites. Removing that temptation is crucial. Practicing mindfulness, meditation and breathing exercises can also help control urges to gamble.

Can self-exclusion help after a relapse?

As we said before, removing digital temptation is extremely helpful for many people. In the UK, many online casinos are part of self-exclusion schemes like GamStop . If you register with the, it can help you stay on track.

Should I tell someone about my relapse?

Yes, sharing your relapse with someone you trust can be helpful. Keeping it secret can lead to feelings of shame or isolation . Talking about it can provide relief and open the door to advice and support. If you're not ready to talk to a loved one, consider speaking with a professional or joining a support group . GambleAware is a great organisation based in Britain. You can find lots of practical advice there, along with where to talk to someone about your individual problems.

What role does therapy play after a relapse?

Therapy can be a powerful tool after gambling relapses. Cognitive Behavioural Therapy (CBT) helps you understand and change unhealthy thought patterns. Counsellors can help you rebuild confidence and strengthen your coping strategies. If you've tried therapy before, revisit it to explore new techniques.

Is it normal to feel guilty after gambling relapses?

Yes, guilt is a natural response. But it's important not to dwell on it. Feeling guilty shows you care about your recovery, but excessive guilt can hinder progress. Focus on learning from the experience and taking positive steps forward.

Significant terms and conditions

Bet Boosts are only available to new and eligible customers. You can see whether Bet Boosts are available to you by logging in and selecting the Promos section on mobile or the Promotions section on desktop. bet365 maintains a record of customer contact in relation to eligible for promos and this record, including the date and time of any restrictions being imposed, will be the event of any dispute. Horse Racing Bet Boosts are available to customers residing in the UK and Republic of Ireland on UK, Irish and selected International Horse Racing from 10am UK Time on the day of race up to 15 minutes prior to race off time. Boosted multiples cannot be combined with other selections. Where a Bet Boost is offered for a multiple bet on a qualifying sport (for example a pre-built Treble), the Soccer Acca Boost, Tennis Acca Boost or Multi-Sport Acca Boost will not apply . Availability for specific Bet Boosts may be withdrawn at the discretion of bet365. For more information, check out the full bet365 terms and conditions .

Getting Help at Bet365 - How to Get An Answer to Your Query

Our simple guide to getting help at bet365 when you need it!

There are many benefits when using a trusted platform like Bet365 for your gambling needs.

One is the confidence that, most of the time, you’ll be able to enjoy their vast selection of games, sports bets, bingo, poker, and more without any issues.

Bet365’s ongoing success and status as the largest online bookmaker in the world, with over 90 million customers, largely stems from the fact that the vast majority of users have a smooth experience on the site.

However, it’s important to acknowledge that no platform can guarantee a flawless experience for every user or every bet. While issues are rare, they can occur, and it’s crucial that Bet365 has clear procedures in place to resolve them swiftly.

So, how does Bet365 handle these situations? What is the best way to get help at bet365? Let’s explore.

But first, if you’re interested in joining Bet365’s growing community of UK players, you need to sign up. There’s a selection of welcome bonuses available, including a bet £10 get £30 in Free Bet Credits at bet365 Sport!

*Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of qualifying bets. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.

Uniform Support Process To Get Help at Bet365

Before we dive into the steps for addressing any issues you encounter on Bet365, it’s essential to know that the support process is consistent across all Bet365 sites. Whether you’re dealing with a problem on Bet365 Poker or a bet on Bet365 Sports, the approach to resolving your issue is largely the same.

In short, you get consistent help at bet365 across all its family of sites.

Resolving an Issue on Bet365: A Simple Three-Step Process

Step 1 – Identify the Issue

To get the most effective help at Bet365, it’s important to gather all relevant information about the issue you encountered. This might include the time of the incident, the game or bet involved, the amount wagered, and any other details that could assist Bet365 in investigating the problem.

For example, if you experienced an issue with a specific slot game, note the time, the game name, your wager, and what happened. If the issue involves a bet, make sure to have the unique Bet ID handy.

Step 2 – Check the Relevant “Help” Section

Next, consult the comprehensive Help at bet365 section, accessible via the Services tab on the right side of the screen. From there, select the Help tab, which will guide you to a wealth of useful documents categorized under six different headings.

Support
Betting Information
Featured
Safer Gambling
Verification
Deposit & Withdraw

For instance, if you want to discover more about bet365’s approach to responsible gambling, them the Safer Gambling tab will direct you to the Safer Gambling section on the bet365 site for more details.

If you aren’t sure which section your request falls under, use the search bar to scan the Help section for articles relating to your query.

Many common problems are covered in the Help at bet365 section, but if your issue persists or requires urgent attention, proceed to Step 3 and contact Bet365 directly.

Step 3 – Contact Bet365

If the Help section doesn’t resolve your issue, it’s time to reach out to Bet365’s support team. Depending on the urgency of the matter—such as issues related to account security, cash deposits, or withdrawals—you might want to choose the most immediate contact method.

You can see in the Support section above, there is a link to Contact Us. Clicking on this will bring up the options to contact the company.

For immediate assistance, you can use the online chat feature. This is available 24 hours a day, 7 days a week.

Alternatively, you can email your query to [email protected] (the suffix may vary depending on your location).

You can also send a web message, or mail a letter to Customer Services, Bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ, England.

How quickly Bet365 responds will depend on how well you describe the issue, how easy it is to resolve, and your chosen method of contact. For the quickest response, use the Live Chat service.

The good news is that once Bet365’s customer support team receives your issue, they are committed to resolving it as quickly as possible and ensuring your satisfaction.

Ten Tips on How to Avoid Needing Help at Bet365

Bet365 is known for its reliability and user-friendly platform, but as with any online service, issues can occasionally arise. The good news is that many common problems can be avoided with a little foresight and preparation. Here are ten tips to help you navigate Bet365 smoothly and minimize the need for customer support.

1. Familiarize Yourself with the Platform

Before placing your first bet or playing a game, take some time to explore the Bet365 site. Familiarize yourself with its layout, features, and the various sections available—whether it’s sports betting, casino games, poker, or bingo. Understanding how the site operates will save you time and reduce the likelihood of errors.

2. Read the Rules and Terms

Every section of Bet365 has its own set of rules, whether you’re placing a sports bet, playing poker, or trying out the latest slot game. Make sure you read and understand these rules before participating. Knowing the terms of each game or bet can prevent misunderstandings and ensure you’re always playing within the guidelines.

3. Set Up Your Account Carefully

When setting up your Bet365 account, double-check all the information you provide, especially your email address, payment details, and contact information. A small typo can cause significant issues down the line, particularly with account verification, withdrawals, or account recovery.

4. Keep Your Login Details Secure

Your Bet365 account contains sensitive information, so it’s crucial to keep your login details secure. Use a strong, unique password, and avoid sharing your account details with others. If you suspect any unauthorised access to your account, change your password immediately and consider enabling two-factor authentication if available.

5. Understand Deposit and Withdrawal Procedures

Depositing and withdrawing funds from your Bet365 account is straightforward, but it’s important to understand the procedures and any potential fees involved. Make sure you know the minimum deposit and withdrawal amounts, the processing times, and any identification you may need to provide.

6. Check for System Requirements

For the best experience on Bet365, ensure your device meets the system requirements, whether you’re using a desktop, tablet, or mobile. Keeping your device’s software up-to-date and using a compatible browser will help avoid technical issues that might disrupt your gaming or betting activities.

7. Stay Informed About Promotions

Bet365 offers various promotions and bonuses, each with specific terms and conditions. Before claiming any bonus, read the associated terms carefully to avoid misunderstandings, especially regarding wagering requirements and withdrawal restrictions. Knowing the rules will help you make the most of these offers without running into problems.

8. Monitor Your Bets and Transactions

Regularly review your betting history and account transactions. This practice will help you keep track of your spending and ensure all transactions are accurate. If something doesn’t seem right, you’ll catch it early and can address it before it becomes a bigger issue.

9. Use the Help Section Proactively

Bet365 has a comprehensive Help section that covers a wide range of topics. Before diving into a new game or placing a bet on a sport you’re unfamiliar with, check the Help section for any guidance or tips. This can prevent many common issues from arising and enhance your overall experience.

10. Set Responsible Gambling Limits

Bet365 provides tools to help you gamble responsibly, such as deposit limits, time-outs, and self-exclusion options. Setting these limits in advance can prevent you from overspending or playing longer than intended, reducing the chances of running into financial or personal issues that might require support.

Conclusion

By following these ten tips, you can significantly reduce the likelihood of encountering problems on Bet365. Preparation and awareness can go a long way in ensuring that your experience on the platform is smooth, enjoyable, and stress-free. However, if you do find yourself in need of assistance, rest assured that Bet365’s support team is there to help.

Help at Bet365 – FAQs

Is there a phone number I can use to contact bet365?

Bet365 used to offer freephone numbers for customers to call, but this service has been discontinued.

Most enquiries for help at bet365 are completed by Live Chat, Web Message or Email.

What is the fastest way to get help at bet365?

Use the Live Chat option to get the speediest resolution to your query when seeking help at bet365.

What are the reasons people contact help at bet365?

Many people assume that help at bet365 is for problems only. However that is not the case.

Help at bet365 can help you with any query about the site such as explaining how a promotion or offer works, or how a certain bet can be made on the site.

Help is for anything that customer may require additional information about, or need explaining. Not just for solving problems with accounts or financial transactions.